Terms & Conditions
These Terms of Service ("Terms") constitute a legally binding agreement between Masoren ("we", "us", or "our"), with a business address at 606 Morris St, Albany, NY 12208, ZIP code 12208, contact phone number 518 - 482 - 5092, and email address sales@masoren.com, and you ("you" or "your"), a user of our website masoren.com (the "Website") and purchaser or inquirer of our Women Cap products (the "Products"). By accessing, browsing, or using the Website, placing an order for Products, or engaging with any of our services related to the Products, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (available on the Website). If you do not agree to these Terms, you must not use the Website or our services.
1. Scope of Services
1.1 Website Access and Use
We grant you a limited, non - exclusive, non - transferable, and revocable license to access and use the Website solely for the purpose of browsing product information, placing orders for Women Cap products, and engaging with customer service, in accordance with these Terms and applicable laws. You may not use the Website for any unauthorized or unlawful purposes, including but not limited to:
- Interfering with the operation of the Website (e.g., through hacking, distributing malware, or overloading servers).
- Copying, modifying, distributing, selling, or licensing any content on the Website (including product images, descriptions, and logos) without our prior written consent.
- Creating derivative works based on the Website or its content.
- Using automated tools (e.g., bots, scrapers) to collect data from the Website without our express permission.
1.2 Product Availability and Description
We strive to provide accurate and up - to - date information about our Women Cap products on the Website, including product descriptions, images, prices, sizes, and availability. However, we do not warrant that all product information is error - free, complete, or current. Product availability is subject to change without notice, and we reserve the right to discontinue any Product at any time. In the event of a discrepancy between the Website information and the actual Product (e.g., a typo in price or size), we will notify you promptly and provide you with the option to cancel your order or proceed with the corrected details.
1.3 Order Processing and Fulfillment
Our services include processing your orders for Women Cap products, arranging for shipping and delivery, and providing order - related updates (e.g., order confirmation, shipping tracking information). We will use reasonable efforts to process and fulfill your orders in a timely manner, but we do not guarantee specific delivery times, as they may be affected by factors beyond our control (e.g., shipping carrier delays, weather conditions, or address inaccuracies).
2. User Obligations
2.1 Account Registration (If Applicable)
If you choose to create an account on the Website, you agree to provide accurate, current, and complete information during the registration process (including your name, contact details, and shipping address). You are responsible for maintaining the confidentiality of your account username and password, and for all activities that occur under your account. You must notify us immediately at sales@masoren.com or by calling 518 - 482 - 5092 if you suspect any unauthorized use of your account or a breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information.
2.2 Order Placement and Payment
When you place an order for Products on the Website, you represent and warrant that:
- You are at least 18 years of age (or have the consent of a parent or legal guardian if you are under 18) and have the legal capacity to enter into a binding contract.
- The payment information you provide (e.g., credit card details) is accurate, valid, and belongs to you or a person who has authorized you to use it.
- You will pay the full amount specified in your order (including product prices, shipping fees, and applicable taxes) in accordance with the payment terms provided on the Website.
We reserve the right to cancel any order if:
- The Product is unavailable or out of stock.
- We suspect fraudulent activity (e.g., unauthorized payment, fake shipping address).
- The order contains incorrect or incomplete information (e.g., invalid shipping address).
- You fail to provide payment within the specified time frame.
2.3 Compliance with Laws
You agree to comply with all applicable federal, state, and local laws, regulations, and ordinances when using the Website and our services. This includes, but is not limited to, laws related to online transactions, consumer protection, and data privacy.
3. Pricing and Payment
3.1 Pricing
All prices for Women Cap products on the Website are displayed in U.S. Dollars (USD) and include applicable taxes, unless stated otherwise. We reserve the right to change product prices at any time without notice. However, the price charged for your order will be the price displayed on the Website at the time you place your order, provided that the Product is available and the price is not affected by a typographical error.
3.2 Shipping Fees
Shipping fees for your order will be calculated based on your shipping address, the weight and size of the package, and the shipping method you select (e.g., standard shipping, expedited shipping). The applicable shipping fee will be displayed during the checkout process before you confirm your order.
3.3 Payment Methods
We accept the following payment methods for orders placed on the Website:
- Major credit cards (e.g., Visa, Mastercard, American Express, Discover).
- Debit cards linked to a checking account.
- Other payment methods as indicated on the Website (e.g., PayPal, if available).
Payment is due at the time you place your order. We will process your payment through our trusted third - party payment processors, who comply with Payment Card Industry Data Security Standard (PCI DSS) requirements to protect your payment information. We do not store full payment card details on our servers.
3.4 Payment Disputes
If you believe there is an error in your payment (e.g., an unauthorized charge, a duplicate charge), you must contact us at sales@masoren.com or 518 - 482 - 5092 within 30 days of the payment date. We will investigate the dispute promptly and work with you and the payment processor to resolve it. You may also contact your payment provider directly to initiate a dispute in accordance with their terms and conditions.
4. Shipping and Delivery
4.1 Shipping Destinations
We currently ship Women Cap products to addresses within the United States. We may expand shipping to international destinations in the future, and any such changes will be posted on the Website. You may not use our services to ship Products to prohibited locations or for any unlawful purposes.
4.2 Delivery Timeframes
Standard shipping typically takes 3 - 7 business days from the date your order is processed, depending on your location. Expedited shipping options (if available) will have shorter delivery timeframes, as indicated on the Website during checkout. Please note that delivery times are estimates only and may be delayed due to factors beyond our control, such as:
- Incorrect or incomplete shipping addresses.
- Customs delays (for international shipping, if applicable).
- Weather conditions, natural disasters, or other unforeseen events.
- Peak shipping periods (e.g., holidays, sales events).
We will provide you with a tracking number once your order has been shipped, which you can use to monitor the status of your delivery through the shipping carrier's website.
4.3 Risk of Loss
The risk of loss or damage to the Products passes to you upon delivery of the Products to the shipping carrier. We will not be liable for any loss, damage, or theft of Products during shipping, unless the loss or damage is caused by our negligence (e.g., improper packaging). If you receive a damaged or defective Product, you must notify us within 48 hours of delivery and provide photos of the damage, as described in Section 5 (Returns and Refunds).
4.4 Address Changes
If you need to change the shipping address for your order after it has been placed, you must contact us immediately at sales@masoren.com or 518 - 482 - 5092. We will attempt to update the address if the order has not yet been shipped. However, we cannot guarantee that address changes will be possible once the order has been processed or handed over to the shipping carrier.
5. Returns and Refunds
5.1 Eligibility for Returns
You may return any Women Cap product within 30 days of the delivery date, provided that:
- The Product is in its original condition (unused, unworn, unwashed, and with all original tags and packaging intact).
- The Product is not a custom or personalized item (unless the item is defective or incorrect).
- You have a valid order number and proof of purchase.
Certain Products may be marked as "final sale" on the Website, and these Products are not eligible for returns or refunds, unless they are defective or we made an error in your order.
5.2 Return Process
To initiate a return, please follow these steps:
- Contact us at sales@masoren.com or call 518 - 482 - 5092 to request a Return Authorization (RA) number. Please include your order number, the name of the Product(s) you wish to return, and the reason for the return.
- We will review your request and issue an RA number if your return is eligible. We will also provide you with instructions on how to package and ship the Product(s) back to us.
- Package the Product(s) securely, include the RA number on the outside of the package, and ship the package to the address provided by us. You are responsible for the cost of return shipping, unless the return is due to a defective Product or an error on our part (e.g., sending the wrong size or style).
- We will inspect the returned Product(s) upon receipt. If the Product(s) meet the return eligibility requirements, we will process your refund within 5 - 7 business days.
5.3 Refund Options
Refunds will be issued to the original payment method used to place the order. The refund amount will include the purchase price of the Product(s) but will not include the original shipping fees (unless the return is due to a defective Product or our error). Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's processing times.
5.4 Defective or Incorrect Products
If you receive a defective, damaged, or incorrect Product (e.g., wrong size, wrong style), please contact us within 48 hours of delivery at sales@masoren.com or 518 - 482 - 5092. Provide your order number, photos of the Product (including any defects or errors), and a description of the issue. We will arrange for a replacement Product to be sent to you at no additional cost, or issue a full refund (including original shipping fees) at your option. We may request that you return the defective or incorrect Product to us, and we will cover the cost of return shipping.
6. Intellectual Property Rights
6.1 Ownership of Intellectual Property
All intellectual property rights in the Website and its content (including but not limited to product images, descriptions, logos, trademarks, copyrights, and software) are owned by us or our licensors. These rights are protected by United States and international intellectual property laws. You may not use any of our intellectual property without our prior written consent.
6.2 Trademarks
"Masoren" and any other trademarks, service marks, or logos displayed on the Website are trademarks of Masoren. You may not use these trademarks in any way (e.g., in advertising, promotion, or as part of a domain name) without our express written permission.
6.3 Copyrights
All content on the Website, including text, images, videos, and software, is protected by copyright law. You may not reproduce, distribute, modify, or display any of this content without our prior written consent.
7. Limitation of Liability
7.1 Disclaimer of Warranties
The Website and our services related to Women Cap products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:
- Implied warranties of merchantability (i.e., that the Products are fit for their intended purpose and of satisfactory quality).
- Implied warranties of fitness for a particular purpose (i.e., that the Products will meet your specific needs).
- Warranties of non - infringement (i.e., that the use of the Website or Products will not infringe the intellectual property rights of any third party).
- Warranties that the Website will be error - free, secure, or uninterrupted.
We do not warrant that the Products will match the images or descriptions on the Website exactly, as minor variations (e.g., in color, texture) may occur due to manufacturing processes or differences in device displays.
7.2 Limitation of Damages
To the maximum extent permitted by applicable law, we will not be liable to you for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Website, our services, or the purchase or use of Women Cap products. This includes, but is not limited to, damages for:
- Loss of profits, revenue, or business opportunities.
- Damage to your device or data (resulting from access to or use of the Website).
- Delays in delivery or non - delivery of Products.
- Defects or issues with Products.
- Any other loss or damage, whether based on contract, tort, negligence, strict liability, or other legal theory.
Our total liability to you for any claim arising out of these Terms or our services will not exceed the total amount you paid for the Products giving rise to the claim.
7.3 Exceptions
The limitations of liability in this Section 7 will not apply to:
- Damages caused by our gross negligence or willful misconduct.
- Personal injury or property damage resulting from our negligence.
- Any breach of our obligations under these Terms that cannot be limited by law.
8. Indemnification
You agree to indemnify, defend, and hold harmless Masoren, its officers, directors, employees, contractors, and licensors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Website or our services in violation of these Terms or applicable laws.
- Your breach of any representation or warranty in these Terms.
- Your unauthorized use of our intellectual property.
- Any content you submit or post on the Website (if applicable).
- Any dispute between you and another user of the Website or our services.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
9. Termination
9.1 Termination by Us
We may terminate or suspend your access to the Website or our services at any time, without prior notice, for any reason, including but not limited to:
- Your violation of these Terms.
- Your unauthorized use of the Website or our intellectual property.
- Suspected fraudulent activity related to your account or orders.
- Inactivity of your account for an extended period (as determined by us).
- A request from a legal or regulatory authority.
Upon termination, your right to use the Website and our services will immediately cease. We will not be liable to you for any termination of your access to the Website or services.
9.2 Termination by You
You may terminate your account or stop using the Website and our services at any time by contacting us at sales@masoren.com. However, you will still be responsible for any outstanding orders or payments owed to us at the time of termination.
9.3 Survival of Terms
After termination of these Terms, any provisions that by their nature should survive termination will remain in effect, including but not limited to:
- Intellectual property rights.
- Limitation of liability.
- Indemnification.
- Dispute resolution.
10. Dispute Resolution
10.1 Informal Resolution
Before initiating any formal legal action, you agree to attempt to resolve any dispute, claim, or controversy arising out of or related to these Terms, the Website, or our services through informal negotiations. You may contact us at sales@masoren.com or 518 - 482 - 5092 to discuss the dispute, and we will make a good - faith effort to resolve it with you.
10.2 Arbitration (If Applicable)
If the dispute cannot be resolved through informal negotiations within 30 days, either party may elect to resolve the dispute through binding arbitration, rather than through litigation. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) and will take place in Albany, NY, unless both parties agree to a different location. The decision of the arbitrator will be final and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction.
10.3 Governing Law and Venue
These Terms will be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of laws principles. If arbitration is not elected or is unavailable, any legal action arising out of these Terms will be brought exclusively in the state or federal courts located in Albany, NY, and you consent to the personal jurisdiction of these courts.
11. Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in our business practices, applicable laws and regulations, or the features of the Website or our services. When we make changes to these Terms, we will revise the "Last Updated" date at the top of this page and post the revised Terms on the Website. We encourage you to review these Terms periodically