Shipping policy
This Shipping Policy applies to all orders of Women Cap products (the "Products") placed through masoren.com (the "Website") by users ("you" or "your") and fulfilled by Masoren ("we", "us", or "our"), with a business address at 606 Morris St, Albany, NY 12208, ZIP code 12208, contact phone number 518 - 482 - 5092, and email address sales@masoren.com. By placing an order on the Website, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.
1. Shipping Destinations
1.1 Domestic Shipping
Currently, we only offer shipping services for Products to valid residential and commercial addresses within the United States (including all 50 states, the District of Columbia, and Puerto Rico). We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories other than Puerto Rico at this time.
1.2 International Shipping
As of now, we do not provide international shipping for Products. We may expand our shipping scope to include international destinations in the future, and any updates to international shipping services (including eligible countries, shipping fees, and customs requirements) will be posted on the Website and updated in this Shipping Policy. We recommend checking the Website periodically for the latest shipping destination information.
1.3 Prohibited Shipping
You may not use our shipping services to deliver Products to any location that is prohibited by applicable laws, regulations, or government orders. We reserve the right to cancel any order destined for a prohibited location and refund the full order amount (excluding any processing fees, if applicable) to you.
2. Shipping Methods and Fees
2.1 Available Shipping Methods
We partner with reputable shipping carriers (such as USPS, UPS, and FedEx) to provide the following shipping methods for your orders, depending on your location and the size/weight of your package:
- Standard Shipping: This is our most economical shipping option, suitable for non - urgent orders. Standard shipping is available for all U.S. destinations within our service area.
- Expedited Shipping: For users who need their Products quickly, we offer expedited shipping (e.g., 2 - day shipping, overnight shipping). This option is subject to availability based on your location and the time of order placement.
2.2 Shipping Fee Calculation
Shipping fees are determined based on the following factors and will be clearly displayed during the checkout process before you confirm your order:
- Shipping Destination: The distance between our fulfillment center (located near 606 Morris St, Albany, NY 12208) and your shipping address.
- Package Weight and Dimensions: Heavier or larger packages (e.g., orders with multiple Women Caps) will incur higher shipping fees.
- Shipping Method: Expedited shipping methods will have higher fees than standard shipping.
- Promotional Offers: From time to time, we may offer free shipping promotions (e.g., free standard shipping for orders over a certain amount). The terms and conditions of such promotions (including minimum order value and eligible shipping methods) will be clearly stated in the promotion details on the Website.
2.3 Shipping Fee Payment
Shipping fees are due at the time of placing your order, along with the purchase price of the Products and any applicable taxes. The total amount (including shipping fees) will be charged to the payment method you select during checkout.
3. Order Processing and Delivery Timeframes
3.1 Order Processing Time
After you place an order on the Website, we will process it within 1 - 2 business days (excluding weekends and holidays). Order processing includes verifying your payment information, checking Product availability, and preparing the package for shipment. If there is an issue with your order (e.g., invalid payment, out - of - stock Product), we will notify you via email (sent to the email address you provided during checkout) or phone (at the number you provided) within 24 hours of order placement to resolve the problem.
3.2 Estimated Delivery Time
The estimated delivery time starts from the date your order is shipped (not the date of order placement) and varies based on the shipping method you select:
- Standard Shipping: Typically takes 3 - 7 business days to be delivered to most U.S. addresses. For remote areas (e.g., rural regions in Alaska, Hawaii), delivery may take an additional 1 - 2 business days.
- Expedited Shipping: 2 - day shipping usually delivers within 2 business days after shipment, and overnight shipping delivers by the next business day (for orders shipped before 12:00 PM ET). Please note that expedited shipping delivery times are only applicable to business days and do not include weekends or holidays.
3.3 Factors Affecting Delivery Time
Please be aware that the estimated delivery times are for reference only and may be delayed due to circumstances beyond our control, including but not limited to:
- Incorrect or Incomplete Shipping Address: If the shipping address you provide is missing information (e.g., no apartment number) or contains errors (e.g., wrong zip code), the shipping carrier may delay delivery or return the package to us.
- Carrier - Related Delays: Shipping carriers may experience delays due to high shipping volumes (e.g., during holiday seasons like Christmas, Black Friday), weather conditions (e.g., snowstorms, hurricanes), natural disasters, or transportation disruptions.
- Customs Delays (if applicable in the future): For international orders (once available), packages may be delayed by customs inspections, duties, or taxes required by the destination country.
3.4 Shipment Tracking
Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number and a link to the shipping carrier's website. You can use this tracking number to monitor the status of your shipment (e.g., when it leaves our fulfillment center, arrives at a local distribution center, and is out for delivery) in real - time. If you do not receive the shipping confirmation email within 3 business days of order placement, please check your spam folder first or contact us at sales@masoren.com or 518 - 482 - 5092 for assistance.
4. Shipment Inspection and Risk of Loss
4.1 Receiving the Shipment
When you receive your package from the shipping carrier, we recommend that you inspect the package for any visible damage (e.g., torn packaging, dented boxes) before signing for it. If the package is damaged, you have the right to refuse delivery and ask the carrier to return the package to us. If you sign for the package without noting any damage, it will be deemed that you have received the package in good condition.
4.2 Risk of Loss
The risk of loss or damage to the Products passes from us to you upon the delivery of the package to the shipping carrier. This means that we will not be liable for any loss, damage, or theft of the Products that occurs during shipping, unless the loss or damage is directly caused by our negligence (e.g., improper packaging that leads to Product damage, shipping the wrong Product). If you receive a damaged or defective Product, please refer to our Return & Refund Policy for instructions on how to request a return or replacement.
4.3 Missing Shipments
If you do not receive your package within the estimated delivery time and the tracking information shows that the package has been delivered, please first check with your family members, neighbors, or building management (if you live in an apartment complex) to see if someone else received the package on your behalf. If you still cannot locate the package, please contact us at sales@masoren.com or 518 - 482 - 5092 within 3 days of the estimated delivery date. We will work with the shipping carrier to investigate the missing package. If the carrier confirms that the package is lost, we will either send you a replacement Product at no additional cost or issue a full refund (including shipping fees) to you, at your option.
5. Shipping Address Changes and Cancellations
5.1 Shipping Address Changes
If you need to change the shipping address for your order after placing it, you must contact us immediately at sales@masoren.com or 518 - 482 - 5092. We can only modify the shipping address if your order has not yet been shipped (i.e., it is still in the processing stage). Once the order has been shipped and the tracking number has been generated, we cannot change the shipping address, and you will need to contact the shipping carrier directly to request an address change (subject to the carrier's policies and potential additional fees).
5.2 Order Cancellations Before Shipment
If you wish to cancel your order before it is shipped, please contact us at sales@masoren.com or 518 - 482 - 5092 as soon as possible. We will cancel the order and issue a full refund (including shipping fees) to your original payment method within 3 - 5 business days, provided that the order has not been processed for shipment. If the order has already been shipped, you cannot cancel it, and you will need to follow the return process outlined in our Return & Refund Policy to return the Products and request a refund.
6. Contact Us for Shipping - Related Issues
If you have any questions, concerns, or issues related to shipping (e.g., delayed delivery, missing package, incorrect shipping address), please contact us using the following information:
- Email: sales@masoren.com
- Phone: 518 - 482 - 5092
- Address: 606 Morris St, Albany, NY 12208 (for returned packages, please follow the instructions in our Return & Refund Policy)